Terms and Conditions
The terms for buying from ISVARENO.
1. Who we are
This website is operated by TICKLE TRADING LTD (“we”, “us”), trading as ISVARENO, a company registered in England and Wales. Our address is 33 Cotswold Road, Chorley, England, PR7 3HW, United Kingdom. Email support@isvareno.com, phone +44 7907 820579. Full company details are on Legal Information.
These terms apply to every order placed on isvareno.com. Please read them before ordering; you will be asked to confirm them at checkout. We sell to consumers only.
2. Our products
We describe each product as accurately as we can, including fibre composition, button material, button size and the number of buttons. Photographs show the products as they are; colours can look slightly different on different screens, and natural shell varies from button to button. Other clothes and accessories in the photographs are not included. The button try-on on our pages is an illustration made from our product photographs.
Button sets fit ISVARENO garments with the matching buttonhole size (15 mm or 23 mm). Buttons and rings are small parts: keep them away from children under 3 years. Remove all buttons and rings before washing.
3. Prices and currency
Prices are shown in the currency of your delivery country (GBP, EUR, DKK, SEK, NOK, CHF or USD) and are the prices you pay for the goods. TICKLE TRADING LTD is not currently registered for VAT, so no UK VAT is added. Delivery costs are shown on product pages and before you pay. For deliveries outside the UK, import VAT, duties and customs fees may be charged by your country on delivery and are paid by the recipient (see Delivery and import charges).
If we make an obvious error in a price, we will contact you and you may confirm the order at the correct price or cancel it for a full refund.
4. How the contract is made
Your order is an offer to buy. After you place it we email an order acknowledgement; this does not yet mean we have accepted it. The contract is made when we email you to confirm that your order has been dispatched. If we cannot accept your order (for example, an item is no longer available), we tell you and do not take payment, or refund it in full.
The steps to order are: choose a size and add to bag, go to checkout, enter your details, check the order summary (you can correct any mistakes there), confirm these terms and press “Place order and pay”. We keep a copy of your order; you can see it in the confirmation email and, if you have one, in your account. Contracts are concluded in English.
5. Payment
Payment is taken when you place your order, using one of the methods shown at checkout. Card payments are processed by our payment provider on PCI DSS-compliant systems; we never see or store your full card number. Charges appear on your statement as ISVARENO.
6. Delivery
We deliver to the countries listed on Delivery and import charges, within the times shown there and in any case within 30 days of the contract unless agreed otherwise. The goods are your responsibility from the time they are delivered to you or to someone you name.
7. Your right to withdraw
You may withdraw from the contract within 14 days of the day you receive the goods, without giving a reason. Use Withdraw from contract here, email support@isvareno.com, or send the model form on Returns. You must send the goods back within 14 days of telling us and you pay the direct cost of returning them. We refund all payments received, including the standard delivery cost, within 14 days of receiving your withdrawal; we may wait until we have the goods back or proof of posting. You are liable for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
8. Faulty goods and your statutory rights
We are under a legal duty to supply goods that are in conformity with this contract. Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If they are not, you may have the right to reject them within 30 days, to a repair or replacement, or to a price reduction or a refund. Consumers in the EU have at least two years from delivery to claim for goods not in conformity. Nothing in these terms affects your statutory rights. See Returns.
9. Promotions
We do not currently run discount codes or promotions. If we do, the conditions will be shown next to the offer and will form part of these terms.
10. Our responsibility to you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights. We supply products for domestic and private use only.
11. Events outside our control
If our performance is delayed by an event outside our reasonable control, we will tell you as soon as possible. If the delay is substantial you may cancel the contract and receive a refund for goods you have paid for but not received.
12. Personal data
We use your personal data as described in our Privacy Policy.
13. Complaints
If you have a complaint, please email support@isvareno.com first; we aim to reply within two working days and to resolve complaints within 14 days. We are not a member of an alternative dispute resolution scheme. If we cannot resolve a complaint, you may take it to court. In the UK, the Citizens Advice consumer service can give you free advice; outside the UK, contact the consumer advice body in your own country.
14. Governing law and courts
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings there. If you live in another country, you can bring proceedings in the courts of the country where you live, and you keep the protection of the mandatory consumer-protection rules of that country. In England and Wales, a claim for breach of contract must generally be brought within six years.
15. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one shown on this website when you placed it.