FAQ

Buttons

How do the buttons come off?

Each button has a small metal shank on the back. It passes through the buttonhole and a flat retaining ring holds it on the inside. Slide the ring off and the button lifts out. See How it works.

Will a set fit my garment?

Every set comes in 15 mm (8 buttons) and 23 mm (6 buttons). 15 mm fits all our cardigans, shirts, shirt dresses and waistcoats; 23 mm fits our chore coats. Sets are made for ISVARENO buttonholes and rings; we do not promise they fit other brands’ garments.

How many sets do I need?

Each product page shows how many buttons the piece takes and how many sets cover it. Most pieces need one set; our shirt dresses, with 9 or 10 buttons, need two.

Can I wash a garment with its buttons on?

No. Take every button and ring off before washing or dry cleaning, then follow the care line on the label.

What are the buttons made of?

Resin (including horn-effect and tortoise-effect resin), natural shell, zinc alloy, and zinc alloy with an enamel face. Each set’s page gives its material. The rings are metal. If you have a known metal allergy, please check the materials before buying.

Are the buttons safe for children?

Loose buttons and rings are small parts and a choking hazard. They are not suitable for children under 3 years and are not toys. We make clothes for adults only.

Sizes

What sizes do you make?

UK 6–20 for all garments (about EU 34–48). See the size guide.

Orders and delivery

Which currency will I pay in?

The currency of your delivery country: GBP, EUR, DKK, SEK, NOK, CHF or USD. You can change the country at the top of every page. Your bank may charge a fee for payments in a foreign currency.

How much is delivery?

It depends on the country; the full table is on Delivery and import charges. The cost is always shown before you pay.

Will I pay customs charges?

Outside the UK you may. Orders ship from the United Kingdom, and import VAT, duties or fees in your country are paid by the recipient.

Can I change or cancel my order?

Email support@isvareno.com as soon as possible. Once an order has been dispatched we cannot change it, but you can still withdraw within 14 days of delivery.

Payment

Is paying on this site safe?

The whole site uses an encrypted (HTTPS) connection. Card payments are handled by our payment provider on PCI DSS-compliant systems; we never see or store your full card number. The payment methods available are shown at checkout.

What will appear on my statement?

ISVARENO.

Returns

How do I return something?

Withdraw within 14 days of delivery using Withdraw from contract here, then send the items back, with all their buttons and rings, within 14 days. Details on Returns.

Something is faulty. What now?

Email support@isvareno.com with your order number and a photo. Your statutory rights apply and we pay the return postage for faulty items.